Administrator Certification Maintenance (Summer ’18)
→ Learn What’s New with Sales and Analytics
1. In what type of format
does a field, using the data type Time, appear in Lightning and the Salesforce
mobile app?
A. Calendar
B. Picklist
C. Clock
D. Clock Text
2. A marketing operations
user has been tasked with the job of merging duplicate leads that are owned by
the lead generation team. What configuration setting should the system
administrator set to allow the operations users to merge and delete leads they
don't own?
A. Assign the Modify All
Data permission to the user.
B. Assign the Marketing
User profile to the user.
C. Enable the Org-Wide
Merge and Delete setting.
D. Assign the user to a
Delegated Administrator Group.
3. What Salesforce
feature can a system administrator configure to guide a sales rep through the
customer lifecycle?
A. Path for Contacts
B. Custom Status Field
C. Path for Leads
D. Interaction Log
4. How should a system
administrator organize report folders so global sales reports are grouped
together, then subgrouped by region?
A. Use a folder naming
convention that includes sequential numbers for each region.
B. Create a folder for
sales reports and subfolders for each region.
C. Use folder sharing to
limit the visibility of each region's folder.
D. Pin the Global Sales
folder above the Regional folders.
→ Learn What’s New with Service and Communities
1. What type of email
template must be used so users can send attachments in an email by dragging and
dropping the file into the email?
A. Text only
B. HTML email publisher
C. Visualforce
D. Letterhead
2. On which page layout
will users have the ability to view a dropdown menu for Reply, Reply All, and
Forward email functions?
A. Case close layout
B. Activity layout
C. Home page layout
D. Case feed layout
3. What Salesforce
component allows users to switch between languages when viewing knowledge
articles?
A. Language Chooser
B. Language Field on the
Company Profile
C. Language Field on the
User Record
D. Translation Workbench
4. Where are community
members able to create or revise knowledge articles?
A. Partner Community
B. Customer Community
C. Napili Template
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