LWC: Post Booking Portal

🎫 Salesforce Post Booking Portal

A complete post-booking management solution built on Salesforce that empowers customers to manage reservations, modify bookings, download invoices, request cancellations, and track booking history through a modern self-service portal.

📖 Project Overview

Salesforce Post Booking Portal extends the customer journey beyond the initial reservation process by providing a centralized self-service experience for managing existing bookings.

Customers can view upcoming reservations, update booking details, reschedule appointments, request cancellations, download invoices, track payment history, and receive automated notifications.

Built using Salesforce Lightning Web Components (LWC), Apex, Experience Cloud, Flows, Platform Events, and Custom Metadata, the solution delivers a scalable and enterprise-ready booking management platform.

🔗 View Source Code ⬇ Download ZIP

🏗 Solution Architecture

✨ Key Features

Module	Capabilities
Booking Dashboard	View active, upcoming, completed, and cancelled bookings.
Booking Management	Reschedule, modify, upgrade, or cancel reservations.
Invoice Center	Download invoices, receipts, and payment confirmations.
Payment History	Track completed and pending payments.
Notifications	Email, SMS, and in-app booking updates.
Support Requests	Raise issues and customer service requests.

🔄 Post Booking Journey

Booking Created
      │
      ▼
Confirmation Sent
      │
      ▼
Customer Portal Login
      │
      ▼
View Booking Details
      │
 ┌────┼─────┬─────┐
 ▼    ▼     ▼     ▼
Edit  Pay  Download Cancel
      │
      ▼
Notifications Triggered
      │
      ▼
Booking Updated

📁 Project Structure

force-app/main/default

├── classes
│   ├── PostBookingController.cls
│   ├── PaymentHistoryController.cls
│   ├── InvoiceController.cls
│   └── NotificationController.cls
│
├── lwc
│   ├── bookingDashboard
│   ├── bookingDetails
│   ├── bookingReschedule
│   ├── invoiceCenter
│   ├── paymentHistory
│   └── supportRequestPanel
│
├── flows
│
├── platformEvents
│
└── customMetadata

💻 LWC Components

Component	Purpose
bookingDashboard	Displays all customer bookings.
bookingDetails	Shows booking information and status.
bookingReschedule	Handles appointment or reservation changes.
invoiceCenter	Invoice download and payment receipts.
paymentHistory	Displays transaction history.
supportRequestPanel	Customer support and issue management.

📊 Dashboard Widgets

• Upcoming Bookings
• Completed Reservations
• Pending Payments
• Recent Transactions
• Cancellation Requests
• Support Tickets
• Booking Statistics
• Customer Notifications

💳 Payment & Invoice Management

Booking
   │
   ▼
Payment Record
   │
   ▼
Invoice Generation
   │
   ▼
PDF Receipt
   │
   ▼
Email Delivery

📢 Notification Framework

• Booking Modification Alerts
• Cancellation Confirmations
• Reschedule Notifications
• Payment Success Messages
• Refund Updates
• Reminder Notifications
• Support Ticket Responses

🔐 Security Features

Security Layer	Implementation
Authentication	Experience Cloud Login & SSO.
Authorization	Role-based access control.
Data Security	CRUD/FLS enforcement.
Apex Security	with sharing controllers.

🚀 Deployment

sf org login web --alias booking-portal

sf project deploy start \
--source-dir force-app \
--target-org booking-portal

sf apex run test

🎯 Business Benefits

• Reduces customer support workload.
• Provides self-service booking management.
• Improves customer satisfaction.
• Automates post-booking communication.
• Centralizes invoices and payment history.
• Scales easily with Experience Cloud.
• Enhances operational efficiency.

🔗 View Source Code ⬇ Download ZIP

📌 Conclusion

Salesforce Post Booking Portal provides a comprehensive self-service experience for customers after a reservation has been completed. By combining Lightning Web Components, Apex, Experience Cloud, Flows, and Platform Events, organizations can deliver a seamless post-booking journey that improves customer engagement, reduces support costs, and streamlines booking operations.