📅 Salesforce Booking Portal
A complete multi-purpose booking platform built on Salesforce using Lightning Web Components, Apex, Flows, Platform Events, Stripe, PayPal, and native Salesforce automation.
📖 Project Overview
Salesforce Booking Portal is a full-featured booking management solution that covers the entire customer journey from resource discovery to reservation, payment processing, confirmation, notifications, and operational management.
The platform is designed using Salesforce native technologies including Lightning Web Components (LWC), Apex Controllers, Custom Objects, Platform Events, Flows, Named Credentials, and Custom Metadata Types.
The solution supports various booking scenarios such as rooms, appointments, seats, equipment rentals, training sessions, healthcare appointments, and service scheduling.
🏗 Solution Architecture
✨ Key Features
| Module | Capabilities |
|---|---|
| Booking Engine | Availability search, slot reservation, temporary holds, booking references. |
| Pricing Engine | Dynamic pricing, surge pricing, promotions, loyalty discounts. |
| Payment Processing | Stripe, PayPal, saved payment methods, split payments. |
| Confirmation | Booking receipts, invoices, calendar exports. |
| Notifications | Email, SMS, reminders, status updates. |
| Operations | Admin dashboard, reporting, analytics, booking management. |
🛒 4-Step Booking Checkout Flow
Step 1 → Select Resource & Time Slot Step 2 → Review Pricing & Promotions Step 3 → Enter Payment Information Step 4 → Booking Confirmation & Invoice
📁 Project Structure
force-app/main/default
├── classes
│ ├── BookingEngineController.cls
│ ├── PricingController.cls
│ └── PaymentController.cls
│
└── lwc
├── bookingCheckoutStepper
├── resourceSelector
├── pricingPanel
├── paymentProcessor
└── bookingConfirmation
⚙️ LWC Component Architecture
c-booking-checkout-stepper │ ├── c-resource-selector │ ├── c-pricing-panel │ ├── c-payment-processor │ └── c-booking-confirmation
🔍 Booking Engine Features
- Resource Type Filtering
- Availability Search
- Date and Time Selection
- Party Size Management
- Real-Time Availability Checks
- Temporary Hold Creation
- Automatic Hold Expiration
- Booking Reference Generation
- Calendar Integration
- Invoice Generation
💰 Pricing & Promotion Engine
Base Price + Surge Pricing + Seasonal Adjustment - Promo Discount - Loyalty Discount + Tax = Final Total
Promotion Validation
- Promotion must be active.
- Current date must be within validity period.
- Usage limit validation.
- Minimum order amount validation.
- Listing eligibility validation.
- Single-use restriction validation.
💳 Payment Processing
| Method | Implementation |
|---|---|
| Credit/Debit Cards | Stripe Payment Intents |
| PayPal | PayPal Orders API |
| Saved Methods | Stored payment profiles |
| Split Payments | 2–10 participant payment sharing |
📦 Apex Controllers
| Controller | Responsibility |
|---|---|
| BookingEngineController | Availability search, booking holds, booking confirmation. |
| PricingController | Pricing calculations and discount processing. |
| PaymentController | Payment processing and booking finalization. |
🔄 End-to-End Data Flow
Customer Search
│
▼
Resource Selection
│
▼
Temporary Hold
│
▼
Pricing Calculation
│
▼
Payment Authorization
│
▼
Booking Creation
│
▼
Platform Event Published
│
▼
Notification Flow Triggered
│
▼
Confirmation Delivered
🔐 Security & Compliance
- with sharing Apex Controllers
- Named Credentials for external integrations
- Secure payment tokenization
- Custom Metadata driven configuration
- Role-based access control
- Platform Event audit trail
- PCI-friendly payment architecture
- GDPR-ready data management approach
🚀 Deployment
sf org login web --alias booking-org sf project deploy start \ --source-dir force-app \ --target-org booking-org sf apex run test
🎯 Business Use Cases
- Hotel & Resort Reservations
- Healthcare Appointment Scheduling
- Training & Event Registrations
- Equipment Rental Systems
- Conference Room Booking
- Consultation Scheduling
- Sports Facility Reservations
- Professional Services Booking
📌 Conclusion
Salesforce Booking Portal demonstrates how a complete enterprise-grade booking solution can be built entirely on the Salesforce Platform. By combining Lightning Web Components, Apex, Flows, Platform Events, Stripe, PayPal, and configurable metadata, the application delivers a scalable booking experience covering discovery, reservation, payment, confirmation, and operational management.

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